We guarantee you will be satisfied with the quality and freshness of our roses and if not, we will gladly re-ship or refund your purchase. Orders should be opened immediately upon receipt, and for the best results, please follow the care instructions that are enclosed. If you are not satisfied with our roses, simply call or email within 10 days of receipt of your order.
We Are Different Than a Florist
Keep in mind that our roses are shipped directly from the farm to your door and do not pass through the hands of a wholesaler or florist. Florists usually clean up the roses by removing the dryer and wrinkled outer "guard petals" before you purchase them, and while this improves the initial appearance of the roses, these petals are a natural part of the rose and important to their lifecycle. Removing the outer guard petals will have an adverse affect on the vase life and performance of the bouquet. You will notice that as the rose blooms, that the guard petals will peel back behind the inner petals and they will not be visible.What To Expect When Your Roses Arrive
Your roses may arrive a bit thirsty after the overnight trip to your door. Please note that the outer "guard petals" may be bruised and slightly brownish or greenish in color, but don't let that fool you. This is completely normal. We do not remove these outer petals as described in the above paragraph. Once they are properly trimmed and placed in water they will re-hydrate, perk up and continue to open over the next several days to reveal beautiful California Blooms!